Our Commitment to Your Privacy
Cortex AI Systems ("we," "us," or "our") is committed to protecting your privacy and personal data. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website cortex-systems.site or use our services.
We comply with the UK General Data Protection Regulation (UK GDPR) and all applicable data protection laws. By using our services, you consent to the practices described in this policy.
Personal Information:
- Name, email address, phone number
- Company name and business information
- Billing and payment information
- Communication preferences
- Marketing consent status
Technical Information:
- IP address and location data
- Browser type and version
- Device information
- Website usage analytics
- Cookies and tracking data
Business Information:
- Industry and business size
- Current challenges and goals
- Service requirements
- Project specifications
Service Delivery:
- Provide requested services and support
- Process payments and billing
- Communicate about projects and updates
- Deliver customer service
Business Operations:
- Improve our services and website
- Conduct analytics and research
- Prevent fraud and ensure security
- Comply with legal obligations
Marketing (with consent only):
- Send relevant service updates
- Provide industry insights and tips
- Inform about new services
- Invite to webinars or events
Legal Grounds for Data Processing
We process your personal data based on:
- Contract Performance: To deliver services you've purchased
- Legitimate Interest: For business operations and improvements
- Consent: For marketing communications (you can withdraw anytime)
- Legal Obligation: To comply with applicable laws and regulations
When We Share Your Information
Service Providers:
We may share data with trusted third parties who help us deliver services:
- Payment processors (Stripe, PayPal) for secure transactions
- Email service providers for communication
- Analytics tools for website improvement
- Cloud hosting services for data storage
Legal Requirements:
We may disclose information when required by law, court order, or to:
- Protect our rights or property
- Prevent fraud or abuse
- Respond to legal proceedings
- Comply with regulatory requirements
Business Transfers:
In the event of a merger, acquisition, or sale, your data may be transferred to the new entity under the same privacy protections.
How We Protect Your Information
Security Measures:
- SSL encryption for all data transmission
- Secure servers with regular security updates
- Access controls and staff training
- Regular security audits and monitoring
- PCI DSS compliance for payment processing
Data Breach Protocol:
In the unlikely event of a data breach, we will:
- Notify affected individuals within 72 hours
- Report to relevant authorities as required
- Take immediate steps to secure the breach
- Provide detailed information about the incident
Your Data Protection Rights
You have the right to:
- Access: Request a copy of your personal data
- Rectification: Correct inaccurate or incomplete information
- Erasure: Request deletion of your data ("right to be forgotten")
- Portability: Receive your data in a machine-readable format
- Restriction: Limit how we process your data
- Objection: Object to processing based on legitimate interests
- Withdraw Consent: Opt-out of marketing communications anytime
How to Exercise Your Rights:
Contact us at info@cortex-systems.site or +44 7466 681063
We will respond within 30 days of receiving your request.
Cookies Policy
Essential Cookies:
- Website functionality and security
- User session management
- Shopping cart functionality
Analytics Cookies:
- Google Analytics for website performance
- User behavior analysis
- Service improvement insights
Marketing Cookies (with consent):
- Advertising effectiveness measurement
- Personalized content delivery
- Social media integration
You can control cookies through your browser settings or our cookie consent banner.
How Long We Keep Your Data
- Active Customers: Data retained for the duration of our business relationship plus 7 years for tax and legal compliance
- Prospective Customers: Contact information retained for 3 years unless you opt-out sooner
- Marketing Data: Retained until you unsubscribe or withdraw consent
- Financial Records: Retained for 7 years as required by UK law
Data Transfers
Some of our service providers may be located outside the UK/EU. When transferring data internationally, we ensure:
- Adequate data protection measures
- Standard contractual clauses where required
- Compliance with UK GDPR transfer requirements
Protection of Minors
Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children. If we discover we have collected data from a minor, we will delete it immediately.
Payment Data Protection
Payment Security:
- All payments processed through PCI DSS compliant providers
- Credit card information never stored on our servers
- Encrypted transmission of all payment data
- Fraud monitoring and prevention measures
Payment Processors:
We use Stripe and PayPal, which maintain their own privacy policies and security standards. Your payment information is subject to their terms and protections.
For Privacy-Related Inquiries:
- Email: info@cortex-systems.site
- Phone: +44 7466 681063
- Address: [Please insert company address here]
- Data Protection Officer: Abraham Joel, CEO
Response Time: Within 30 days for all privacy requests
Policy Updates
We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will:
- Post the updated policy on our website
- Notify you via email of material changes
- Update the "Last Modified" date
- Obtain new consent where required by law
Legal Compliance
This policy complies with:
- UK General Data Protection Regulation (UK GDPR)
- Data Protection Act 2018
- Privacy and Electronic Communications Regulations (PECR)
- Payment Card Industry Data Security Standard (PCI DSS)
Supervisory Authority: Information Commissioner's Office (ICO)
ICO Registration: [Please insert registration number if applicable]