Agreement to Terms
These Terms & Conditions ("Terms") govern your use of Cortex AI Systems' website (cortex-systems.site) and services. By accessing our website, purchasing our services, or entering into a service agreement with us, you agree to be bound by these Terms.
Key Points:
- These Terms constitute a legally binding agreement
- By using our services, you accept these Terms in full
- If you disagree with any part, you must not use our services
- We reserve the right to refuse service to anyone
About Cortex AI Systems
Company Details:
- Business Name: Cortex AI Systems
- Contact Email: info@cortex-systems.site
- Phone: +44 7466 681063
- Website: cortex-systems.site
Our Services
Cortex AI Systems provides digital marketing and automation services including:
- Landing Page Design & Development (£750)
- AI Chatbot Implementation (£1,200)
- CRM Setup & Integration (£850)
- Email Marketing Automation (£650)
- Social Media Management System (£500)
- SEO & Analytics Package (£550)
- Website Conversion Optimization (£1,500)
Service Delivery:
- Services are delivered as specified in individual service agreements
- Timelines and deliverables are outlined in project proposals
- Custom packages available upon request
Ordering and Payment Terms
Order Process:
- Orders are confirmed upon receipt of full payment
- Service delivery begins within 5-7 business days of confirmed payment
- Project specifications are agreed upon before commencement
Payment Terms:
- All prices listed in British Pounds (£)
- Payment required in full before service delivery begins
- Accepted payment methods: Credit/Debit cards, PayPal, Bank Transfer
- All payments processed securely through certified payment processors
Invoicing:
- Invoices issued within 24 hours of order confirmation
- Payment due immediately for standard services
- Custom projects may have different payment schedules as agreed
Refunds and Cancellations
90-Day Results Guarantee:
- If measurable improvement is not achieved within 90 days, full refund available
- Refund requests must be submitted in writing with supporting documentation
- Client must have implemented all delivered solutions as specified
Cancellation Policy:
- Orders can be cancelled within 48 hours of purchase for full refund
- After work begins, cancellations subject to completion percentage charges
- Completed work is non-refundable but remains property of client
Refund Processing:
- Approved refunds processed within 7-14 business days
- Refunds issued to original payment method
- Bank transfer fees (if applicable) deducted from refund amount
Ownership and Intellectual Property
Client Ownership:
- All completed work becomes property of the client upon full payment
- Clients receive full rights to use, modify, and distribute delivered work
- Source code and design files transferred to client upon project completion
Our Intellectual Property:
- Our methodologies, processes, and proprietary tools remain our property
- Cortex AI Systems retains rights to general knowledge and techniques
- We may use anonymized case studies for marketing purposes
Third-Party Materials:
- Any third-party licenses or subscriptions are client's responsibility
- Stock images, fonts, or software may require separate licensing
- Clients responsible for ensuring they have rights to provided content
Your Obligations
Information Provision:
- Provide accurate and complete business information
- Supply necessary content, images, and materials promptly
- Grant access to required systems and platforms
Cooperation Requirements:
- Respond to requests for feedback within 48 hours
- Provide timely approvals for deliverables
- Implement delivered solutions as instructed
Content Responsibility:
- Ensure all provided content is legal and compliant
- Hold necessary rights for images, text, and materials
- Indemnify us against claims arising from your content
What We Don't Guarantee
No Guarantee Of:
- Specific ranking positions in search engines
- Exact lead volumes or conversion rates
- Third-party platform compliance or approval
- Results dependent on factors outside our control
External Dependencies:
- Performance may be affected by platform changes (Google, Facebook, etc.)
- Third-party integrations subject to their terms and availability
- Client's implementation quality affects results
Liability Limitations
Maximum Liability:
- Our total liability limited to the amount paid for services
- We are not liable for indirect, consequential, or punitive damages
- No liability for lost profits, business interruption, or data loss
Exceptions:
- Liability limitations do not apply to fraud or willful misconduct
- Death or personal injury caused by negligence not excluded
- Rights under consumer protection laws not affected
Events Beyond Our Control
We are not liable for delays or failures caused by:
- Natural disasters, pandemics, or acts of God
- Government actions, wars, or civil unrest
- Internet outages, server failures, or cyber attacks
- Third-party platform changes or shutdowns
Remedies:
- Service timelines extended for duration of force majeure event
- Alternative solutions provided where possible
- Refunds available if services cannot be delivered
Confidential Information
Our Commitment:
- All client information treated as confidential
- Business data and strategies not shared with third parties
- Access restricted to authorized team members only
Mutual Obligations:
- Both parties protect confidential information disclosed
- Confidentiality survives termination of agreement
- Legal disclosures permitted when required by law
Resolving Disputes
Resolution Process:
- Direct Discussion: Attempt resolution through direct communication
- Formal Complaint: Written complaint with 14 days for response
- Mediation: Professional mediation if direct resolution fails
- Legal Action: UK courts have exclusive jurisdiction
Governing Law:
- These Terms governed by English and Welsh law
- Disputes subject to jurisdiction of English and Welsh courts
- EU consumers may have additional rights in their home country
Ending Our Agreement
Termination by Us:
- Immediate termination for breach of Terms
- 30 days notice for convenience (ongoing services only)
- Immediate termination for non-payment
Termination by Client:
- 30 days written notice for ongoing services
- Immediate termination with cause
- Completed work remains client property upon payment
Effect of Termination:
- All outstanding invoices become immediately due
- Confidentiality obligations survive termination
- Completed deliverables transferred to client
Data Handling
Data Protection:
- Full Privacy Policy available at Privacy Policy
- GDPR compliant data processing
- Client data used only for service delivery
Third-Party Services:
- Some services require third-party tool integration
- Client consents to necessary data sharing for service delivery
- Third-party privacy policies apply to their data handling
Website Usage
Acceptable Use:
- Website for business purposes only
- No unauthorized access or system interference
- No copying, reproducing, or distributing content without permission
Prohibited Activities:
- Spamming or sending unsolicited communications
- Uploading malicious code or viruses
- Attempting to gain unauthorized access
- Using website for illegal activities
Changes to These Terms
Modification Process:
- We may update Terms with 30 days advance notice
- Changes communicated via email and website posting
- Continued use after changes constitutes acceptance
- Material changes may require explicit agreement
Version Control:
- Current version always available on website
- Previous versions archived for reference
- Date of last update clearly displayed
For Terms-Related Questions:
- Email: info@cortex-systems.site
- Phone: +44 7466 681063
Response Time: Within 48 hours for all inquiries
Legal Notices:
All formal legal notices must be sent in writing to our registered address or official email.
Legal Validity
Severability:
- If any provision is deemed invalid, remainder remains in effect
- Invalid provisions replaced with similar valid terms
- Agreement interpreted to give maximum legal effect
Waiver:
- Failure to enforce any provision does not constitute waiver
- All rights reserved unless explicitly waived in writing
- Waivers apply only to specific instances
Complete Agreement
These Terms, together with our Privacy Policy and any signed service agreements, constitute the entire agreement between parties. They supersede all prior discussions, representations, or agreements.
Priority of Documents:
- Signed service agreements
- These Terms & Conditions
- Privacy Policy
- Website content